The Regional Compliance Manager work directly with the most complex and large volume business partners of MoneyGram within the territory assigned. The incumbent is a primary compliance resource with responsibilities of: measuring Agents’ Compliance and Anti-Fraud programs (on-site); driving training and awareness initiatives, which includes the development and deployment of communications and training material; and, providing guidance and support to Agents. The Mgr Regional Compliance will be responsible to help drive Agents to implement or enhance compliance and anti-fraud policies and procedures and will also assist in the development of Compliance and Anti-Fraud programs as required. The incumbent will partner and liaison with business unit representatives to ensure Agent policies and controls are practical, efficient and workable and they capture MoneyGram policies and expectations, as well as regulatory requirements. The incumbent will also be tasked with proposing corrective action measures to mitigate any risks identified throughout the execution of their tasks.
- Executes on established MoneyGram Compliance and Anti-Fraud programs, principles, standards, policy and oversight expectations within assigned territory.
- Implements policies and procedures designed to mitigate exposure and enhance compliance activities.
- Ensures program is maintained and relevant.
- Consults with internal and external experts to identify risks, best practice and expectations.
- Analyzes internal and external information to gain additional intelligence regarding emerging risk.
- Communicates policy goals for area of expertise, ensuring application across the enterprise.
- Facilitates policy, risk and control discussions with Stakeholders.
- Ensures policy objectives are met.
- Provides guidance and support to the Regional Business through participation in new product/service or channel projects.
- Provides support for Agent due diligence activities.
- Provides guidance, policy interpretation and support to Agents within the region.
- Actively participates in management discussions on risk.
- Participates in governance and risk committee meetings as appropriate.
- Provides content messaging for new policies as rolled out.
- Ensures training materials are in-line with policy expectations.
- Provides Agent and employee training.
- Liaisons with regulators, law enforcement and industry members.
- Participates in industry councils and associations.
- Analyzes impacts of proposed regulation and drafts associated position papers.
- Represents MoneyGram’s Compliance Program to external audiences, including Agents and banking partners.
- May provide daily direction, clarity and guidance to staff regarding Compliance activities, issues, laws and regulations.
- Ensures staff is well trained and knowledgeable on AML/CTF compliance, fraud prevention and detection, international standards, as well as various requirements.
- Communicates with MoneyGram’s Senior Compliance and Sales Management on issues of agent risk, advising on risk mitigation, agent restrictions and terminations.
- Performs other duties as assigned.
- BA/BS or equivalent combination of education and work experience.
- CAMS, preferred.
- 7+ years’ work experience as a subject matter expert in Compliance or Fraud Prevention within the financial services industry.
- Working knowledge of Bank Secrecy Act and AML Regulations, USA Patriot Act, Office of Foreign Assets Control (strongly preferred – outside US; required – US).
- Ability to operate multi-nationally with regulators, law enforcement, business partners and Agents.
- Ability to work in a self-directed and remote environment.
- Demonstrated understanding of MoneyGram’s business practices, organizational structure and general policies and procedures, preferred.
- Demonstrated ability to draft clear and professional correspondence and other documents of a legal, compliance and business nature.
- Excellent analysis and problem solving skills.
- Excellent customer service skills and the ability to resolve customer complaints.
- Demonstrated ability to appropriately work with confidential information.
- Ability to facilitate the collection of information through interviews, meetings etc.
- Ability to articulate and convey complex, conceptual information to various audiences verbally and in writing.
- Proven ability to employ tact and to appropriately adjust communications when interacting with individuals at varying levels .
- Experience communicating with regulators and law enforcement agencies.
- Experience in public speaking and making clear and persuasive business presentations.
- Excellent demonstrated organizational skills, including time management, record keeping, self-scheduling, and follow-up.
- Must be a self-starter and be able to act independently.
- Demonstrated ability to handle multiple priorities in a dynamic environment.
- Additional language skills (as appropriate to the region).