• Assist the Compliance Advisory Manager to enhance a positive compliance culture by continuing to improve the overall Compliance control environment and framework, identifying, assessing and monitoring compliance risks and updating policies and procedures as necessary.
  • Support the Compliance Advisory Manager to deliver Compliance related project(s) as required.
  • Assist in the continuing enhancement of the Bank’s Compliance operations.
  • Foster a positive working relationship with the Bank’s stakeholders.
  • Act as a focal point by providing specialist Compliance support and advice to the business.
  • Act as point of contact for the business in dealing with customer complaints.
  • Support the Compliance Advisory Manager in the continual evaluation and implementation of relevant Compliance policies, procedures and processes.
  • Coordinate Compliance reporting both in the UK and Head Office.
  • Monitor for new regulatory developments and report to local senior management and Head Office Compliance.
  • Facilitate regulatory project(s) to completion as required.
  • Monitor completion of the Annual Compliance Plan.
  • Facilitate and / or perform appropriate monitoring, testing, reporting, analysis   and investigation in order to identify, report and remediate Compliance risks.
  • Constructively challenge existing processes where an alternative solution could improve quality or efficiency.
  • Provide support to the delivery of Compliance training on regulatory issues.
  • Develop and update Compliance policies and procedures and interact with branch compliance staff to ensure consistency.


  • Relevant Generalist experience in compliance functions in a financial services organisation.(ideally Retail/Corporate/Private banking)
  • Experience in Retail banking
  • Good knowledge of the UK regulatory environment (PRA & FCA).
  • University graduate in Legal, Risk or related discipline.
  • Excellent understanding of the FCA Handbook and solid experience in applying to the policies and procedures.
  • Understanding of Compliance policies and processes and monitoring activities as required.
  • Ability to interpret regulations and draft policies and procedures.
  • Ability to collate information and draft reports for senior management, maintain logs / management information, interpret data for purposes of regulatory and internal reporting.
  • Awareness of regulatory requirements relating to complaints handling (FOS), data protection (ICO), governance risk & compliance (GRC).

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