Microsoft Operations is the business operations team for Microsoft. We launch, transact, and improve processes to close gaps. If you love the pursuit of excellence and challenges coming from global technology innovation and services, we invite you to learn more about Microsoft Operations and the value we deliver to our customers, partners and Microsoft. We offer unique opportunities to be a part of a worldwide team committed to creating value, nurturing talent and diversity, and rewarding great work. We make it easy to do business with Microsoft!
Are you looking for an exciting opportunity to lead global risk management and compliance for the organization operationalizing the launch of new offers and services, transacting globally and improving processes to deliver Microsoft products to our customers? If you are creative, focused, and motivated to transform business operations with compliance by design, we would love for you to join our incredible team as the Director, Global Risk Management and Compliance for Microsoft Operations! As the Director, Global Risk Management and Compliance, you will work with the Microsoft Operations CVP, the Central Services leader/Chief of Staff, and the organization’s leadership team to develop and execute our risk management and compliance strategies to support the future of Microsoft.
This role is critical to the organization by driving the risk management strategy, compliance and regulatory execution enabling the company to operate with trust, privacy and security for customers, partners and employees. You will drive annual, quarterly and monthly risk management and compliance functions. processes, communications, business planning, global events and remediation processes. This opportunity provides end-to-end visibility across all Operations businesses and is critical to the organization’s overall success. You will have the opportunity to influence and align with the company’s Enterprise Risk Management, Internal Audit, Office of Legal Compliance, Information Security and Finance teams on a common purpose to safeguard our customers, partners and employee trust, remain compliant, and deliver the greatest impact to our customers.
You will be expected to actively participate in business reviews and inform the broader leadership community on business risks as the team develops strategies and execution approach. He or she should be a motivated self-starter with proven leadership, team management, execution and demonstrable results: executive savvy, excellence in operations, change leadership, risk management and compliance planning, cross-group collaboration, data analytics, problem solving, communications (verbal and written. As a key liaison to the leadership organization, you have a voice and opportunity to influence and drive the broader strategic plan for risk management and compliance across the globe. This role calls for a balance of leadership, influence skills, supportive individual contributions and expertise in risk management and compliance domains. You must be able to work well under pressure and deadlines and have the focus and ability to create clarity from ambiguity and uncertainty.
Core Responsibilities will include but not limited to
People Leadership & Management: Lead and manage a team of high performing individual contributors and their ongoing talent development. Design, Modernize and Implement Operations Risk Management and Compliance Framework: Align and support Operations and corporate rhythms for risk assessment, information and reporting, management, controls and metrics, accountability requirements and architecture for business management processes and systems. Drive executive planning and preparation on risk management domains. Provide thought and execution leadership on, compliance by design to for controls, metrics, and monitoring into business processes and systems. Ensure risk management methodology, assessment, gaps, solutions, testing and mitigation plans are defined for Operations risk management domains: enterprise risks, accessibility, anti-corruption, business continuity, data management, finance (e.g., SOX), information security, law and regulations, privacy. Lead and/or partner on planning and execution of audit initiatives, including the identification, remediation and monitoring of audit findings and/or corrective actions.
Community Leadership and Planning
Plan and actively drive all Global Risk Management and Compliance community forums (meetings, logistics, off sites, events etc.), quarterly business and compliance reviews, team staff meetings, and events o Contribute and optimize GRC disciplines and team development, simplify and streamline collective inputs and outputs. Risk Management and Compliance Programs and Projects: Manage risk management and compliance programs, projects and processes, as needed. Learn, live and coach the One Microsoft culture and values: Core Cultural Attributes: Growth Mindset, Customer Obsessed, Diverse and Inclusive, One Microsoft, Making a difference, Leadership Principles: Lead change by bringing clarity, generating energy and delivering success.
Bachelor’s degree or equivalent work experience: Operations & Supply Chain, Computer Science, Information Systems, Risk Management, Engineering or related field. A minimum of 10 years of experience in a risk management role in the Governance, Risk & Compliance (GRC) field. A minimum of 5 years direct and indirect people management. Executive presence and diplomacy for interaction within all levels of the organization, from executives to individual contributors, customers and partners.
- Risk Certification in Enterprise Governance, Business Continuity, Privacy, Compliance, Data, Risk Management or Information Security (e.g. CISSP).
- MBA or JD degree or similar is preferred. Excellence in people leadership and change leadership. Strong problem solving skills, analytical capabilities, data analysis, attention to detail. Outstanding verbal and written communication skills, organization skills; must be able to multi-task and project manage many tasks simultaneously.
- Excellent cross-group collaboration and coordination skills to lead broad virtual teams for major events working with all organization levels. Manages confidentiality without exception.
- Demonstrates outstanding judgment. Strong preference for previous business operations experience and/or solid understanding of risk management, regulatory and corporate compliance.