Job Description – Portfolio Manager (00009ICJ)
Job Description 
Portfolio Manager : 00009ICJ 

 The Portfolio Manager role assists Relationship Managers (RMs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings. Other fundamental parts of the role include co-ordination of credit applications or renewals and risk escalation management. In the absence of the RM, the role holder will act as the focal point for the relationship, products and services.

The tasks for this role may include some or all of the following:
  • Provide support to the Relationship Managers (RMs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers
  • Enable proactive client management by attending client meetings with Relationship Manager as necessary and acting as the first point of contact for customers on daily credit-related enquiries
  • Prepare appropriate analysis, proposals and presentations to prospective customers
  • Support the RM on day-to-day activities including client planning, pipeline management, coordination with product partners and ensuring data and call reports are accurately and timely updated
  • Undertake financial, credit and profitability analysis, and prepare the accounts remarks
  • Support the RM with third party liaison, including discussions with external lawyers and valuers
  • Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
  • Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues
  • Monitor credit risk including concern lists and credit control reports, and analyse management information
  • Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response
  • Ensure consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks
  • All staff are responsible for ensuring the effectiveness of the controls that are in place to manage the risks in the processes and activities that they undertake in their day to day role.
Management of conduct is a critical component of all our business activities including, for example, the Group’s strategy and business models, our culture and behaviours, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC’s approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.
Focus on conduct is integral to HSBC’s values and principles, and supports the Group’s strategy for sustainable growth and streamlining of business processes and procedures. 
HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:
Whilst all 15 Global Outcomes apply across the organisation, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organisation should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.
Strategy & Business Models
  • Rules under this category are not applicable to this job
Culture & Behaviours
  • Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
  • Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
  • We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes
  • We know our customers and understand their needs-we actively listen to them and ask the right questions
  • Our products and services provide a balanced exchange of value between HSBC and our customers
  • Throughout our sales and servicing we are efficient, transparent and customer focused
  • We manage our products and services so that our customers’ experience is in line with the expectations we set
  • We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately
  • We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
Governance & Oversight
  • Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity




  • Strong Knowledge of Bank’s structures, products and procedures
  • Strong knowledge of the changing economic, social and governmental environment and industries/sectors in US
  • Strong understanding of risk management and credit mitigants and strong credit knowledge
  • Proven track record in a corporate client and financial sponsor focused environment and an ability to anticipate clients’ needs and tailor service delivery to them
  • Proven record in decision making
  • Proven ability to work with a variety of levels including senior executives both internal and within client hierarchies
  • Minimum of 5 years’ experience ideally in the Commercial or Corporate environment
  • Proven leadership skills including coaching, motivation and the ability to project/engender ownership of corporate goals in others and communications skills to inspire others
  • Strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered
  • Strong analytical and financial skills
  • Good prioritising, organisational and time management abilities
  • Excellent verbal and written communications skills



Job Field

 : Commercial Banking

Primary Location

 : North America-United States-North Carolina-Charlotte


 : Full-time 


 : Day Job

Type of Vacancy : Country vacancy

Job Posting

 : 12-Jul-2017, 16:00:01 

Unposting Date

 : Ongoing

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