The Sworn Document/Collections Litigation team is charged with maintaining the firm-wide oversight infrastructure. The roles available within the team are focused on program leadership and oversight of large scale, firm-wide initiatives covering all lines of business as they relate to sworn document/collections litigation directives. The work includes, but is not limited to, oversight, senior leader reporting, design, implementation, individual LOB problem solving, cross-organizational coordination, data management and reporting.

The Operations Risk Control Manager will provide support for Collections Litigation/Sworn Document and Bankruptcy Depository Agreement obligations, projects and deliverables and will be tasked with developing metrics and benchmarks to measure and monitor activities and risks across all JP Morgan Chase businesses. This senior professional will take the lead in establishing innovative methods for mining and managing transaction and financial data in partnership with cross LOB businesses, technology and control stakeholders firm wide. In addition, the Operations Risk Control Manager will coordinate with businesses, technology, control groups, oversight functions and vendors to drive collection and analysis of data needed to assess the effectiveness of business practices.

The primary responsibilities of the Operations Risk Control Manager are to:

  • Provide oversight for and drive compliance with Collections Litigation, Sworn Document and Bankruptcy Depository policy, procedures and contractual obligations, as applicable
  • Function as liaison for policy and process changes supported by analytics
  • Inventory and assess available data sources
  • Design and support data intake processes
  • Develop strategies for data mining for use in analytics and standards for data collection, analysis and reporting
  • Develop a common data taxonomy for risk analytics
  • Develop validation methodologies for data and metrics utilized
  • Develop and publish reports
  • Define, develop, track and report key financial, operational, and risk performance indicators and bench marks
  • Act as liaison with multiple stakeholders to solicit information and data, document current state and to develop future state strategy while meeting business needs and regulatory commitments
  • Analyze data and reports to derive performance improvement opportunities, perform root cause analysis and collaborate on viable solutions to drive simplification, efficiency and enhanced operational processes
  • Establish data benchmarks aligned with strategies and risk tolerance
  • Drive optimization of data and reporting
  • Demonstrate proficiency in accessing multiple platforms, systems, applications and data repositories across the firm
  • Demonstrate a strong sense of urgency in responding to escalated issues, rapidly changing priorities and adverse performance indicators
  • Support assigned firm wide projects
  • Other duties as assigned
  • 20% travel availability


  • 10 years experience in a financial services preferred
  • 10 years experience in data management preferred
  • 5 years experience in quantitative analytics preferred
  • 5 years experience in risk management preferred
  • 5 years experience in senior level risk management reporting preferred
  • Advanced degree or commensurate experience
  • Ability to excel in a highly complex data environment
  • Ability to deliver results in a highly stressful environment where priorities shift rapidly
  • Ability to manage complicated projects through entire lifecycle
  • Demonstrated ability to translate methodologies into practical solutions
  • Strong problem solving and conflict resolution skills
  • Highest level of professionalism, self-motivation and sense of urgency
  • Strong priority management and multi-tasking skills required
  • Ability to consistently meet aggressive timelines
  • Excellent verbal and written communication skill
  • Excellent quantitative analytic skills
  • Advanced understanding of program management and project life cycle
  • Advanced proficiency with MS Excel and Access including vba with databased design and development required
  • Proficiency in use of relational database technology, data warehousing concepts and data retrieval using SQL, SAS, Business Objects and Cognos
  • Ability to write/execute Teradata SQL, Business Objects and Cognos queries from multiple metadata sources and schemas required
  • Proficiency in Chase data environments, schemas and tools preferred
  • SharePoint experience preferred

About JPMorgan Chase

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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