The Business Services Risk function helps lead and drive the risk management strategy and agenda for company-wide services functions; including IT, Security, Property, Supply Chain and Vendor Management, Resiliency, and Health and Safety.  Reporting to the Head of Risk for Business Services, the Chief Operating Officer (COO) for Business Services Risk will be a critical player in developing, building and managing the Business Services risk infrastructure.  The COO will work closely with and in support of the Head of Risk for Business Services in creating and managing an effective and impactful risk management function for the division

The COO will provide critical strategic thought and leadership for all of the activities that are required to run the risk management practice, including organizational effectiveness, process controls, regulatory exam management, analytics and reporting, communications, and project management.  The COO will use both technical knowledge and risk experience to help improve the risk management function and to develop an enhanced risk culture throughout Business Services.  Additionally the individual will work closely with Internal Audit, Operational Risk Management, Enterprise Risk Management, and other internal stakeholders to develop and execute a consistent and effective risk management framework across the Bank.

Because of the broad nature of the COO role, it will require a candidate who possesses the ability to think beyond the scope of a more traditional risk professional.  The successful candidate will demonstrate a balance of strong leadership, strategic thinking, detail orientation, and business risk and operational skills.

Specific Responsibilities:

  • Provide critical strategic thought and leadership for Business Services Risk, the Business Services division, and cross-divisional risk functions
  • Develop, build and manage the risk infrastructure for Business Services, including identifying and implementing new tools and processes to enhance the risk management capabilities of the division
  • Provide leadership to drive the organization’s strategic risk initiatives; accountable for all project management work within Business Services Risk, including defining and delivering special projects as required
  • Develop enhanced analytical and reporting capabilities to provide improved insights to risks and opportunities in support of new and existing strategies; including developing and delivering briefings and materials for senior management to support excellent risk management capabilities
  • Manage engagements with internal and external stakeholders, including senior management, the Board, as well as regulators.  Ensure completion of all critical deliverables, excellent management of regulatory examinations, and the preparation of critical communications for internal and external stakeholders
  • Represent the Head of Business Services Risk on internal committees and task forces
  • Provide effective leadership for a core team of direct reports as well as the larger Business Services Risk team, including identification and mitigation of risks, providing strategic assistance overcoming obstacles, and interaction with senior leadership to ensure alignment
  • Provide subject matter expertise in core risk management practices in support of risk-related deliverables across the division
  • Drive improved alignment of enterprise risk management capabilities through partnership with other risk and compliance functions across the Bank

Qualifications & Experience:

  • 15+ years of related experience in risk management and Business Services functions.  In-depth knowledge and proven application of risk management methodologies aligned to enterprise-wide services such as information technology, security or vendor management; including risk assessment, assurance testing, control documentation, risk assessment of change, and issue management
  • A strong intellect with a proving track record of driving transformational change across complex organizations
  • Ability to build a ‘trusted advisor’ relationship with the Head of Business Services Risk and the other risk manager leaders across the Bank
  • Communicates easily with colleagues and is at ease with substantive presentations to all levels of management; is able to organize, write and deliver impactful presentations
  • Experience in leading and coordinating senior risk meetings, including risk committees and risk leadership forums
  • Track record of managing relationships with a wide variety of executive-level stakeholders
  • Strong project management and organizational skills
  • Current knowledge of industry standard risk management practices and emerging trends within the field.
  • Strong leadership skills and proven experience managing teams and challenging and influencing stakeholders at all levels

Leadership and Management Behavioral Competencies:

  • Must be a collaborative team player who enjoys working with, and as part of, a larger group; open and honest with peers and superiors
  • Demonstrates excellent ethical and professional standards
  • A creative thinker who is not afraid to suggest new ideas
  • Excellent process management capabilities
  • Adapts to changing requirements and is able to balance competing priorities
  • Excellent organizational skills with the ability to multi-task and manage multiple, mission-critical initiatives.  Ability to focus on critical daily issues as well as focus on longer-term strategic efforts
  • Relationship oriented approach; able to build profitable partnerships
  • Results-driven with the ability to translate needs into business opportunities
  • Demonstrated ability to interface with all levels and functions of an organization

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