Overview

Process registration, toll and violation transactions to ensure that vehicles are compliant with jurisdictional statutes and that performance metrics are achieved while maintaining a high level of quality.

Responsibilities

  • Process all registration activities such as annual registration renewal, provincial transfers, buyout, ownership changes, plate cancelations, duplicate registrations, and name changes
  • Mail registration documents as required
  • Develop and maintain network of provincial ministry contacts, tag agencies, and other services. Select appropriate vendor for each transaction based on urgency, service experience, and cost
  • Monitor in process transactions and execute follow up to ensure compliance
  • Maintain outbound driver/fleet/vendor correspondence to reflect current processing requirements
  • Update registration data into appropriate systems
  • Process registration checks with the provinces as necessary
  • Research and report legislative changes which may affect vehicle registrations
  • Maintain internal documentation to reflect requirements and procedures
  • Process all transactions within established metrics
  • Process DMV/vendor payments and client billing timely and accurately
  • Investigate and resolve client issues, including billing questions
  • Manage the 407 Toll Management operations
  • Process violations
  • Handle violation inquiries
  • Process toll billing files
  • Provide backup phone support to the Compliance response team
  • Provide back up support to the Compliance Team
  • Collaborate with team members to assist when needed, or provide back up support during absence
  • Process the PPSA registration and renewal processing
  • Other duties as assigned

Qualifications

Skills/Competencies:

  • Ability to interact with customers and co-workers with diplomacy and tact
  • Working knowledge of Microsoft software such as Windows, Word, Excel and Outlook
  • Excellent follow through and problem solving skills
  • Strong customer service skills
  • Speak/write clearly and concisely
  • High attention to detail and process oriented
  • Handle multiple tasks simultaneously
  • Organization and time management
  • Prioritization and ability to adjust to changes in volume of work
  • Keyboard and general computer navigation

Education and/or Experience:

Minimum high school diploma or equivalent and previous office/customer service experience

Physical Demands:

  • Writing
  • Typing on a computer
  • Telephone
  • Reading small print
  • Manipulating stacks of paper
  • Reaching and Bending

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